logvrp Promises to Customers

Last Updated: Mart 16, 2015

For NetAkıl, customers are the first priority.

Therefore, we as NetAkıl provide some promises to our customers:

• You own your data, not us, so you can take your data with you
• We won't lock you in (your business is our privilege, not our right)
• We will do everything we can, as hard as we can to achieve 100% up-time (availability)
• We may never achieve 100% up-time, when we can not,
• we will inform you earlier as soon as possible
• we will work to recover any down-time as soon as possible
• we will share information about the shortage and the solutions we will bring out
• we will do better always

If you want some verification about our customer priority and how serious we are;

logvrp has been provided free of charge almost 1.5 years !

Even in this free of charge period,

• We have made our users at first priority.
• We have handled all issues of users.
• We have answered all questions of users.
• We have provided comprehensive and detailed documentation, information publicly available from the beginning. (still logvrp is the only one providing such comprehensive and detailed information)
• We have implemented new features and made them available.
• We have continously improved logvrp.
• We have fixed all bugs/errors as soon as they are discovered or reported, regardless of their severity. (Bravo to us ! There were only a few bugs/errors only so far)
• We have given sincere attention to all feedback, critique, suggestions.
• We have considered all user ideas, feedback, critique, suggestions by putting them into evaluation list and placing some into road-map and designing better solutions.
• We have responded to any requests of users almost no more than 24 hours, sometimes in a few hours.
• We have made logvrp almost 100% available so far.