Last Updated: Mart 16, 2015
NetAkıl is committed to providing a perfect customer experience.
As an essential part of this commitment, we offer limited free customer service.
Free customer service is limited to the scope, hours, contacts, and channels below.
Customer Service is only for only issues related to logvrp and generally meant for customer support.
However, NetAkıl reserves the right to change this policy.
You acknowledge and agree that, logvrp Customer Service may be changed time to time at NetAkıl's sole discretion, any time.
NetAkıl will inform you such changes, before changes take place.
logvrp free support offering is available only for logvrp, and is limited to the following:
Providing information about logvrp such as
about use of logvrp
about pricing of logvrp
Providing offers, suggestions about how you may benefit from logvrp for your business cases.
However, the risks associated to applying offerings and suggestions are all your responsibility.
Please read logvrp Terms of Service for more details.
Identifying problems preventing using logvrp
Providing workarounds or resolutions for known problems
Answering general how-to questions, and providing pointers to documentation
Troubleshooting of the usage of services showing erratic or faulty behavior on logvrp
logvrp Customer service does not cover the following areas:
General debugging of user applications, software, service or any other IT system service.
Rewriting application, software, service or any other IT system code for compatibility with logvrp
Modifying and/or patching third party or open source or any custom software packages for compatibility with logvrp
NetAkıl does not offer a paid consulting or professional services program. We are, however, always happy to present some alternative solutions.
To find out more, please use our contact form to provide a brief description of your needs.
We will try to provide a well customer service to anyone who are interested in even if they are not registered users. However, customer service to un-registered users are limited.
Support requests will only be processed if:
The request is made through one of our official support channels (see below)
The request originates from a registered user account e-mail address
The requester has collaborator access to any specific NetAkıl applications pertaining to the request
Free customer service is available exclusively through the logvrp Support Site, which is provided on logvrp web site.
The customer service for logvrp can be reached at Support (or such URL as NetAkıl may provide).
Registered logvrp users can submit new tickets and view history and changes on previously opened tickets.
Tickets may also be submitted by sending email from a registered user account email address to firstname.lastname@example.org.
NetAkıl support staff will only respond to support requests received through the official channels listed above.
However, a number of community channels exist for peer-to-peer support and discussion. Community channels with active participation from NetAkıl team members include:
Please remember that NetAkıl team members may participate in community channels at NetAkıl's sole discretion, but there is no guarantee of response for support issues unless they are submitted through one of the official channels above.
NetAkıl Support offers 8x5 coverage. Hours are 10am - 18pm GMT+2, Monday - Friday, excluding TR holidays.
Support inquiries may be submitted at any time via the channels we provide.
NetAkıl services are monitored 24x7. See also NetAkıl Security and Proactive Monitoring for more details.
logvrp Customer Service will be provided in English language and Turkish language.
The NetAkıl infrastructure and services are monitored 24x7 by comprehensive automated systems.
In the event of any issue affecting the health and operation of NetAkıl's services, we will respond immediately to diagnose and correct any issues.
This 24/7 monitoring covers the entire NetAkıl services, benefiting all NetAkıl users - free as well as paying.
In the event of a platform issue, we will inform users with up to date information about the impact and status of any such issue.
If there's an ongoing maintenance, you do not need to submit a support ticket.